Provider: AMC Technology
Driver included with Contact Canvas installer. Note that driver may be a different version number than Contact Canvas Server.
AMC Technology’s Contact Canvas for Cisco contact centers provide packaged integration with leading business applications such as Salesforce, SAP, Oracle Siebel, Oracle Service Cloud, Oracle PeopleSoft, Desk.com and Microsoft Dynamics. Businesses can improve call management by enabling full telephony functionality for their CRM desktops by using Contact Canvas to add softphone controls, caller identification and automatic screen population. Agents can place, receive, and transfer customer interactions with full, real-time access to CRM customer data.