Provider: AMC Technology
AMC Technology’s integration with Aspect enables full CTI functionality in or outside the CRM application desktop. Functionality includes dial-out, conference calls, transfers and click-to-dial. In addition, it provides screen pops with critical customer information based on ANI/DNIS identification right when the phone ring. Businesses can improve call management by enabling full CTI functionality for their CRM desktops by using Contact Canvas to add softphone controls, caller identification and automatic screen population. The Aspect Contact Canvas driver supports Microsoft Dynamics, Oracle PeopleSoft, Oracle RightNow, Salesforce, SAP and Oracle Siebel CRM.